Feedback

We at Eastern Paradise aim to bring all of our customers the very best value for money, services and food around Wiltshire. Give us feedback.

  • Value for Money
  • Service
  • Product Quality

Delivery was quick but not what I ordered. Not a big issue (ordered plain rice and pilau rice was delivered) but do expect the order to be checked before it sent out!

Alison, 15 Jan 2021

Very good

Brian, 10 Jan 2021

The food was not hot on arrival and we've had to throw most of it away. Definitely not what we were expecting

Alison, 04 Jan 2021

Hi and thank you for another lovely meal. We assume you ran out of Tiger as you gave us onion bhajs and poppadums. Waiting a little longer than usual didn,t spoil the meal.

Michelle, 02 Jan 2021

The food was good, but when I phoned to find out why our order was nearly half an hour late the person that answered the phone could not tell us when we would get our food. We then received the food about 10minutes later so it must have already been out for delivery but your system must not be good because you couldn’t tell me if our order had been dealt with yet or not. Also I asked for a VAT receipt to be delivered with the order, which it wasn’t. Please can you send me the receipt for JustEat order no. 1109489145 for the value of £50.85 which was placed and paid for on 31/12/20 at 17:36. Please can you email me the VAT receipt ASAP, thank you.

Charlotte Bell, 02 Jan 2021

We waited over 2 hours for our food to be delivered last night. When it arrived my husbands lamb balti was disgusting. It had no flavour or spice, also the bombay potatoes were tasteless! Mrs Jean elliott Email jeanybeany29@hotmail.co.uk Mobile 07971328304

Jean, 01 Jan 2021

Ordered at 6.45pm, emailed to say 7.40pm due for delivery. That came and went, all the while tried to call restaurant but constantly engaged. Then received further notification to say 9.25pm due by. That came and went so we cancelled the order online as had all gone past it and had some toast instead! Then at 11.45pm a knock at the front door with a driver and two bags of Indian food and a so called sincere apology for food five hours late! I informed the driver we didn’t want the food as it was five hours late and we were about to go to bed and sent it back. To add salt to the wounds the knock also woke up my young son who’s room is above the door. Then received a text this morning to say the restaurant won’t be refunding our £60 and we hope you enjoyed the food!! Seriously I know it was New Year’s Eve but you shouldn’t have continued to take orders if you can’t fulfil them. We are now waiting to hear back from the complainants dept at just eat who we have raised the issue with. Also had others locally have the same issue last night. Not good enough. And to refuse a refund is just absolutely shocking. Nobody sits in a restaurant and waits five hours for a meal do they so why do you think it’s acceptable for a take away??? We will await the refund.

Emma Cooke , 01 Jan 2021

Two and a half hours for a delivery is mad!

Conrad, 31 Dec 2020

Happy

Jeanette, 31 Dec 2020

Amazing food, amazing service!

Rebekah, 21 Dec 2020

My family visited the area for a short stay at Fairwood Lakes near Longleat last week. On December 8th, 2020 we ordered an Indian Takeaway from Eastern Paradise. The food was delivered promptly and was of a very high standard and was delicious. In addition there was so much food that we couldn't eat it all. I recommend Eastern Paradise and the takeaway deserves a five star rating for quality, quantity, presentation and good value.

Robert Jackson, 11 Dec 2020

Really quick order & we got a “gift” too! Great value.

Phoebe, 04 Dec 2020

Amazing every time

Claire, 02 Dec 2020

Best take away in Westbury!

Mike, 28 Nov 2020

Always get good customer service and food

Ian, 27 Nov 2020

Food was cold had to microwave to warm back up and was 15min late

Rebecca, 21 Nov 2020

It’s a great service

Stephen, 21 Nov 2020

Absolutely amazing as ever! Beautiful food and beautiful service thankyou! X

Helen, 18 Nov 2020

all very good thank you

Diane, 18 Nov 2020

Raw potatoes in our vegetable byriani, once our take away arrived it was cold. Very bland food & terrible customer service when I called to discuss the raw potatoes & cold food.

Jade Mullarkey Tubb, 14 Nov 2020

5star, really good flavour and good portions, thank you

Diane, 11 Nov 2020

The prawn puri filling was underspiced and too sweet. Totally different to what we’d had in the restaurant. The onion bhajis had clearly been made some time ago, and were hard and heavy, again totally different to the restaurant.. The mixed tandoori was overcooked and dry, again clearly not freshly-made. No ‘rice or naan of your choice’ was provided. The food arrived 30 minutes later than ordered, which didn’t A £60 birthday meal which was poor value and poor quality. Very disappointing indeed.

Peter Arnold, 08 Nov 2020

See below

Gareth, 07 Nov 2020

The special mixed tandoori was supposed to include a rice dish or naan of my choice, but there was no option to make such a choice, so ended up paying twice for the rice/naan!!

Peter, 07 Nov 2020

For the second delivery in a row our food was almost cold. It was also late being delivered by around 10mins over the stated website time. We will probably not order again. Order ID : 355114135

Terry Lanfear, 02 Nov 2020

The best Indian food in the southwest

Zara, 26 Oct 2020